Frequently Asked Questions

 

What is QWIK DROP?

 

An Adelaide delivery service.

Qwik Drop can purchase any items you need from any store and deliver them to you.

If you have already purchased the items or just need something picked up and delivered to you, Qwik Drop it.

Qwik Drop can also courier documents, mail, parcels or boxes for you locally.

.

How can I request a delivery?

 

Users can request a delivery from website or IOS/Android mobile apps (coming soon).

Partner merchants and subscription clients have direct access to our dispatch system for speedy bookings.

 

What can I get delivered?

 

Almost anything that fits in a car and can easily be carried.

It could be one item, few items or a long shopping list.

Fast Food, Restaurant Food, Beverages, Snacks, Coffees, Desserts, Cakes, Groceries, Pharmacy items, Gifts, Flowers,

Clothes, Electronics, Online Orders Pick Up, Tools & Parts, Homewares

Office Supplies, Office Equipment, Stationary, Mail, Documents, Parcels, Small Boxes, Last minute packages,

Dry Cleaning Pick Up, Personal Shopping, Personal Items,

Late night pick ups from convenience stores, Alcohol / Liquor, Cigarettes, other Errands and much more.

If you require delivery of an item which is heavy or does not fit in a car, you can Contact Us .

Qwik Drop has a variety of vehicles including bicycles, motorbikes, cars, utes, vans & trucks.

 

Can QWIK DROP purchase items or shop for me?

 

Certainly can! Purchases of up to $300 in total order value can be made on your behalf. 5% service fee applies.

For a quick purchase of few items from one store, there is no shopping fee, only the delivery fee.

If you request several items (6+) shopping fee applies to compensate drivers for time spent working.

You can add items per shop on order page or for convenience, upload the shopping list on order page.

 If you need items purchased exceeding $300 order value, you must Contact Us before submitting the order and arrange

upfront funds transfer via ‘Pay ID’.

 

How much would my delivery cost?

 

Deliveries within 5 KMs are charged at $15 and each additional pick up is $12

Deliveries within 10 KMs are charged at $20 and each additional pick up is $16

Deliveries beyond 10KMs are charged $2 / KM up to 20KMs

Public Holiday rates apply.

5% of order amount applies to all purchases as service fee to recoup the transaction costs incurred by QWIK DROP for purchases on your behalf

For time-consuming tasks or when ordering more than 6 items, $10 fee applies per 20-minute increments.

For custom requests, Contact Us and we’d be delighted to fulfil your request.

.

Order costs summary

 

Delivery Fee – starting $15

Service Fee – 5% of purchase amount

Shopping Fee – $10 per 20-minute

 

Does QWIK DROP deliver in my area?

 

Enter your postcode on the homepage postcode search box to see if we deliver in your area.

If you are outside our delivery zone, Contact Us and we’ll do our best to fulfil your delivery requests.

 

 

Can I change or cancel my order?

 

For any changes to your recently placed order, immediately contact your designated driver via tracking screen.

Changes to pick up or delivery locations may be requested but additional fees may apply.

Cancellation fee of $5 applies if an order has been accepted by a driver, but no progress has been made.

If the driver has already purchased items, especially if they cannot be returned, you cannot cancel your order.

If the order has not been accepted by a driver yet, you will be fully refunded.

 

How are delivery fees, shopping fees or purchases charged?

 

We process digital payments only using ‘Stripe’.

Delivery Fee is charged at check out when you submit an order. You can pay securely with a Visa, MasterCard or Amex card.

If your order involves purchases, your Debit/Credit card will be charged for the order value + 5% service fee.

Shopping fee will be also be charged if you requested more than 6 items or items from more than one store.

In some cases, you may pay when items are delivered to you with a ‘Square’ eftpos machine.

Subscription clients and merchant partners are invoiced weekly.

Receipt for order is electronically provided to you in a reasonable time.

Tax Receipts for purchased items are provided at delivery completion.

 

How secure is QWIK DROP platform?

 

The website and mobile applications have 256-bit encryption and payment processing is PCI compliant.

Drivers contracted by QWIK DROP are verified and insured.

When items are delivered, signature and photo proof options are available.

 

Are my items insured ?

 

QWIK DROP provides a maximum cover of up to $300 in value per order if the items are proven to be damaged in transit.

It is your responsibility to adequately insure your items.

You bear the risk of loss, damage or deterioration to any items prior to pick up, in transit and after delivery, including

purchased items.

 

Does QWIK DROP provide tailored delivery solutions?

 

Certainly! Contact Us and we’ll set up a client account or merchant account that is right for you.

Whether you are a small business, an SME or an individual requiring tailored delivery service, QWIK DROP offers flexible

delivery solutions.

 

 

Are there items QWIK DROP does not deliver?

 

Dangerous Goods, Regulated Goods, Illegal Goods, Stolen Goods, Ultra Expensive Items, Delicate Items,

Large machinery & equipment, Heavy Items.

No Humans & Pets.